If IT plays a critical role in your business to the point where you lose business operations or continuity if your computer or networks fail, you need to consider a more proactive approach to your IT management by using managed services to reduce the risk of business losses.
What really happens when your technology lets you down? How much staff time is wasted dealing with slow computers or system crashes? And if your system crashes, how do you recover your data? If you don’t know these answers you need a Trusted IT Advisor.
That’s why we created Business Enhanced Support Technology (B.E.S.T.), the industry’s leading managed services support plan for small businesses.
- Support and maintenance – We handle any computer, network or server problem (including Windows, virus and spyware problems) via remote support or on-site.
- Proactive system monitoring – Constant monitoring of your technology’s ‘vital statistics’ alerting us to any early warning signs of impending problems.
- Remote access – Secure remote access, enabling our team to see the problem from our office, allowing us to provide faster diagnosis and resolution times.
- Backup monitoring – We check your backups to ensure your information can be restored safely.
- Security – Shielding your computer networks from internet attack through monitoring of equipment and security software.
- Helpdesk – Fast, easy access for all your staff to our quality support consultants (using our centralised network operations centre), anytime they have a computer question or problem.
- Solutions – Recommended technology vendors partner for specialised business and technology requirements eg. internet, phones and business applications.
- No downtime guarantee (on our trouble-free plan) – We are so confident of theresults that our top best plan carries a money back ‘No Downtime’ guarantee.
Small business owners around the World have been raving about our BEST programs, protecting their mission critical IT networks and reducing the impact of technology problems on their business.
How do we do it?
- As a global franchise we have been able to partner with some of the World’s most proven technology providers such as LogMeIn, Kaseya and Zenith Technologies who traditionally have offered this service to large corporate organisations.
- We use this software to manage your network just like a large company’s IT department – automating some routine preventative maintenance, with the ability to remotely access your systems to fix small issues and the functionality to see your networks performance end to end.