Technical Support

Technical Support

Tech Support:  7 Deadly Signs You Should Never Ignore

We have all done it, we all ignore some very blatant signs that something is wrong with our computers deferring the call for tech support.  We will let it go or find a workaround to push off having to deal with the problem as long as possible. Unfortunately, that often means we put it off until something really bad occurs and we are thrust into a very costly or even devastating situation.

To avoid the risk of a serious emergency for your business, watch for these signs indicating your technology may be in need of professional tech support:

  • Regular pop up messages;
    • This often includes critical issue like renewing your security software or installing important updates for your operating system or applications, if they not being completed you are vulnerable to security attacks.
  • One or more systems are running unusually slow;
    • This can be a sign of hardware starting to fail or software corruption.
  • Your system regularly freezes up and forces a reboot for no apparent reason;
    • You may have a hard drive on the brink of complete failure and the potential for loss of important data if not addressed immediately.
  • You face the “Blue screen of Death” or a blank black screen;
    • This generally happens with older systems, when disk sectors are failing they can often have difficulty loading the operating system, while it may work when you reboot it is a sign that all is not right and a future catastrophic disk failure maybe round the corner.
  • An application closes without warning;
    • When a business application closes without warning it could mean you don’t have the latest version of the application or that your operating system is not compatible with the version you are using.
  • Your system is making noises;
    • Like any electronic device, computers need to be properly maintained and regularly cleaned. Any unusual noise should be looked at right away and can be as simple as a dirty fan or as critical as a failing hard drive.
  • Blinking or flashing screens;
    • If you experience screen resets in the middle of using applications it may mean your video card or graphics chip is failing and is a clear warning sign that it will fail permanently in the future.

Computers and software are likely one of the most expensive and important assets in your office.  Your business cannot run without them.  It is critical that you make sure that they are properly maintained and that problems are addressed quickly by a professional tech support.

If any of the seven deadly situations listed above sound like your business or home, you need to call your local Computer Troubleshooter professional tech support right away.  They will come to your office and work with you to assess the problems and determine the proper course of action that meet your needs and budget.  Remember, even small issues can be a sign of a much bigger problem, so don’t put it off!

Time is Money

Is Your Business Losing Time and Money with the Wrong Technology?

You have invested a lot of time and money into the technology your office uses to operate every day. When your computers do not function as they should, productivity for you and your staff is immediately impacted. You may be losing potential productivity simply because you are not using your current technology to its fullest potential.

Are Your Employees Using the Right Tool for the Right Job?

Let’s face it, employees are not always productive and your business can suffer for it. However, office inefficiencies aren’t always due to lack of employee motivation. In fact, the use of the wrong tools or outdated technology is often the root of the problem. The 1907 advertising slogan, “The Right Tool for the Right Job,” is still entirely relevant in today’s digital workplace.

Have you talked with your employees lately to understand where they feel they are losing productivity? They will likely be happy to tell you where they feel their computers are holding them up, or what type of solutions they need to be able to be better at their job.

How to Put Your Technology to Work for You

There are products and services available that with little to no investment could dramatically increase the power of your office network. For example:

  • Productivity Did you know that by simply adding a second monitor to a computer the productivity of the person using that computer can increase by as much as 50%?:
  • Data Security: If you utilize an automated online backup solution for your business, your critical data (your most important asset) is more secure, more likely to be recoverable, and can save as many as 10 hours per week for the employee responsible for this task. Those ten hours can be then used to make the business more money! :
  • Accessibility: Are you emailing yourself files to work on while at home or on the road, and then having to remember to replace the original file on your office computer later? There are very inexpensive (some are even free!) solutions that will allow you to keep your data safe and sound on your computer, but allow you access and work on it from anywhere.
  • Streamlined Communications: Knowledgeable and efficient service is the key to customer satisfaction. Have you thought about linking a customer relationship management (CRM) solution to a network phone system? Are your employees satisfied with your current phone system? Missed phone calls and lost messages lead to losses in opportunities and revenue. Empower your business with mobility for phone, text and e-mails.

Be Proactive with a Technology Assessment

An annual technology assessment has become increasingly important as business owners need to make informed and increasingly complex decisions about technology solutions and investments. If you are postponing a technology decisions based on concerns over costs, don’t worry. Not all applications and technology investments are costly. Sometimes small changes can be both affordable and highly beneficial to the success of your business and drive profit to your bottom line and keep you ahead of your competition.

Computer Troubleshooters can work with you to assess your technology needs and develop a customized plan for your business. Give the Computer Troubleshooters office a call and one of their technology professionals will be happy to help you

computer disposal

Disposing of Old Computers and Equipment

Newer and faster laptops, phones and tablets are being released every day it seems, but what are we supposed to do with the outdated devices we no longer want to use? The security of proprietary and personal information and environmental issues are the primary concerns when disposing of unwanted computers. Here are some guidelines we recommend when phasing out computers from your business or home.

Deleting a File Does Not Actually Erase Information

When you delete a file from the hard drive, the operating system only deletes the information that describes where the file is located. Simply deleting files, emptying the recycle bin or reformatting the hard drive is not enough to cover your digital tracks. In addition to documents, photos, videos, and private information that is accessible on your computer; there is also your Internet browser’s cache, cookies and history; email contacts and messages; and the recycle or trash folder.
Don’t take a chance with the security of your business and personal information. A Computer Troubleshooters technician can complete any of the following strategies when trying to secure your personal information on an old device.

The most cost-effective and commonly used strategy is the use of a software utility that overwrites the hard drive with random characters and binary data anywhere from three to more than 30 times. These utilities are typically referred to as data destruction software, hard drive eraser software or disk wipe software.

Another effective but more costly solution is degaussing. This is the erasure of information through the use of a powerful magnet. Degaussing disrupts the magnetic domains on the drive, which erases your data while also rendering the drive permanently unusable.
The physical destruction of a hard drive is the only way to absolutely and forever ensure that the data is no longer available. There are contractors who will perform this task on site, using the appropriate tools and safety precautions. We do not recommend this type of hard drive destruction by consumers.

Donate or Recycle Your Old Computer

Extending the computer’s lifespan through re-use provides the highest environmental benefit. There are many ways that bridge the digital divide by providing schools, non-profit organizations, family members, and students with needed technology.

When you donate or recycle an unwanted computer, there are a lot of details you will need to be concerned with such as; maintaining the security of information that was stored on the computer, or locating local technology recyclers.

Don’t feel overwhelmed by all of these details. Let your local Computer Troubleshooters take on the burden. One of our professional technicians will be happy to explore the various options available to you when deciding how best to dispose of an unwanted computer or laptop.

• If your computer is less than five years old chances are it can be put to good use. Most organizations have specific technology needs, so inquire in advance regarding donation guidelines.

• Most charitable contributions are tax deductible and computers are no exception. Business donors can generally deduct the un-depreciated value of the computer and individuals can deduct the current market value of a computer. Remember to retain your receipt for tax records.

• Consider donating your unwanted computer to a refurbisher who is equipped to repair and upgrade older computers. Certified refurbishers ensure that equipment works well and will pass on ready-to-use equipment at little or no cost to individuals and organizations. It is recommended that you remove your hard drive from any system that you donate to a refurbisher to ensure the security of your data.

• Even if a computer cannot be reused or refurbished there are reputable technology recyclers that can ensure valuable raw materials are recovered from old computers and that any waste is disposed of in an environmentally-safe and responsible manner.

• Let your local Computer Troubleshooters do all the work for you. Our technicians are trained experts in making sure your personal information is secure and responsibly disposing of unwanted devices.