Office 365

Why Your Office 365 Network Needs Professional IT Support


Microsoft’s Office 365 is now very much at the core of many small & medium business IT systems. With its enterprise class exchange messaging service and its default office suite products like Outlook, Excel, Word, and PowerPoint all available by subscription, it is difficult for some to understand why a business would need IT support outside the standard Microsoft technical support offering.

So it is worth exploring what can be expected of Microsoft technical support and what are the additional IT services a provider like Computer Troubleshooters can offer to your business.

Standard Microsoft Office 365 Technical Support

If something goes wrong with Office 365 support is a major issue – to assist you in understanding the role Microsoft support plays in helping with Office 365 should you encounter an issue, they (Microsoft) classify Office 365 technical support into 3 types:

  • Critical: Events that prevent you from accessing or using your services or data, severely impact deadlines or profitability, or affect multiple users or services. Available: 24/7, Response time: one hour
  • High: Events that affect the productivity of users but have moderate business impact, can be dealt with during business hours, or affect a single user, customer, or service. Available: business hours, Response time: no commitment
  • Non-critical: Events that have minimal service or productivity impact on the business, such as a single user experiencing partial disruption, but an acceptable workaround exists. Available: business hours, Response time: no commitment

Microsoft’s Office 365 support is focused around the operation of their centralised hosted applications that they control within their data centres. Understandably individual support for your business is deprioritised without a commitment to answer, many non-critical events taking up to 24 hours to resolve and with some lesser events updated as decided by Microsoft. They will not support non Microsoft issues experienced with your business IT systems such as networking, security, & end user support.

This type of support policy ensures Microsoft can guarantee at 99.9% service level guarantee at an application level however at an Individual business level the experience can be considerably different.

How does professional IT support facilitate an Office 365 environment?

We manage your entire IT systems requirements in a holistic manner, from planning to execution with the ongoing responsibility for your business processes, security and end users. We administer the Office 365 platform to ensure maximum efficiency and minimal disruption. Areas including;

  • Planning – Office 365 licensing, procurement & administration.
  • Setup – Each user must be defined and setup on the Office 365 platform.
  • Migration – Existing data, profiles and files need to be correctly setup.
  • Administration – Your Office 365 platform is administered remotely to manage/add/change users, policies, and security.
  • End User Support – Ongoing support & troubleshooting both remotely & on site for local users, for multiple devices and office network management.

What advantage does professional IT support provide?

Computer Troubleshooters already offers this type of skilled IT service to many of our clients for on premise equipment and we have extended our managed services to Office 365. Here’s why:

  • Cost Control: Control costs by eliminating full time staff or expensive non local IT providers to manage your IT functions. By outsourcing IT support responsibilities to a local business, you pay only for the specific tasks you need accomplished and the service level your require, at an agreed monthly cost. Administration of Office 365 can be done remotely from our offices. As a product built for the Cloud it is designed to be supported remotely, reducing support costs, and improving response times. Plus you can also limit your initial capital outlay for IT infrastructure and running expenses (such as electricity).
  • Expertise: Expertise and efficiency is immediately available by outsourcing your Office 365 Administration functions to a local expert. As a specialist we have developed tools for fast and accurate setup and migration plus we remotely manage multiple businesses on Office 365 so we are deeply knowledgeable on the platform applications. As a business owner, you won’t need to worry about an employee being trained, skilled and experienced to administer Office 365.
  • Local Service: Simply call your local Computer Troubleshooters who you know & with whom you have a personal relationship, with the peace of mind that a skilled professional is available to help locally & who understands your business. NO overseas call centres. NO Identity checks. NO remembering account numbers & passwords. NO explaining your systems to THEM every time.

Stay Ahead of the Competition with a Managed Office 365 IT environment

Computer Troubleshooters can provide professional IT services to your business to provision and administer Office 365 environments as needed, with no need to hire full time employees or large IT service providers. Let the experts at Computer Troubleshooters work with you to assess your IT needs and develop a customised plan for your business. Computer Troubleshooters can manage your IT services and you can manage your business. Give your local Computer Troubleshooters office a call and one of our computer professionals will be happy to help you.

Windows 10

Windows 10 Update – Should You Update Now?

Recently Microsoft has stepped up its messaging for the free Windows 10 update. Almost every day you will get a Microsoft pop up message inviting you install Windows 10 and suggesting a date for this to commence. So while Microsoft are keen to for you to schedule your Windows 10 download, is it going to be in your best interests to complete the update?

Since the launch of Windows 10, Microsoft has offered a free upgrade to Windows 10 for Windows 7, 8 & 8.1 users, this offer is set to close at the end of July 2016. No indication has yet been made by Microsoft of extending this offer.

First released in July 2015 the Windows 10 operating system is now on over 300 million devices worldwide and by most reports is an improvement on Windows 7 & 8 in both speed & functionality.

So if you choose to do the Windows 10 down what do you expect:

  • The upgrade will take a significant amount of time usually 30 minutes to 1 hour, however this will depend on the internet connection you use.
  • The upgrade will use around 3GB of data so make sure you have sufficient data allowance to download.
  • It is recommended not to use a wireless broadband connection, as quite few have found themselves stuck mid download after losing a connection or racking up huge mobile data bills.
  • Once installed the opening desktop screen will look completely different to the traditional Windows (pre Windows 8) desktop, dominated by icons and tiles, but don’t panic the underlying system logic remains fairly much the same.
  • Within a few days most users are navigating the Windows 10 system as they always have, you just need to be patient.
  • Windows 10 works seamlessly with Office 2016 and Office 365
  • Just remember to take a backup before you embark on the Windows 10 update journey for your own piece of mind.

Are You Currently Using Windows 8 or 8.1?

For many users that are currently on Windows 8 or Windows 8.1, the new Windows 10 has the same look and feel but has improvements that make it faster & more featured. One of the main focuses of Windows 10 was to address the many complaints that were lodged about some of the downfalls of Windows 8. However, there are still issues that you need to consider.

If you are considering upgrading your PC or laptop from Windows 8, you will likely be thrilled with the changes and again should take advantage of the free offer. If you are a business that is considering upgrading from Windows 8, you will want to consult with a technology professional about the impact this type of change will have your business.

Are You Currently Using Windows 7?

Microsoft intends to keep Windows 7 on extended support until at least 2020, so there is no requirement that you change anything at this time. So you have a choice to stay where you are, or take on a free version of the new look operating system. If you are perfectly happy with your system today, then you can wait to move to the new operating system when you naturally upgrade your hardware.

Are You Using an Old Operating System or Software?

If you have a device that is currently using an operating system that was released before Windows 7, like Windows XP or Vista, you will have to pay for the upgrade. However, if you are still using a device with one of these older operating systems you need to consider an immediate upgrade to at least Windows 7, as your system is likely no longer secure. If you are using an older OS such as Windows XP you need to understand this is no longer supported by Microsoft and you are at considerable risk of malware & viruses.

You also need to be aware that older printers and applications may not be compatible with the newer operating systems. Therefore, if you are using older peripheral equipment or an older piece of software that you cannot live without, you will want to do some research on what your options are before you choose to upgrade.

In Summary

The Windows 10 update is now a proven product, though not perfect, & those with Window 8 & 8.1 should take the free Windows 10 upgrade while it is available.

Those with Windows 7 should consider the change in look and feel before they upgrade – thankfully Microsoft has made downgrading back to Windows 7 relatively easy.

Those with older operating systems are confronted with the need to update regardless as XP & Vista become unsupported and over time more vulnerable to attack.

Computer Troubleshooters can provide Windows 10 update help or if you experience an issue with a Windows 10 download we can support you to make it work correctly. Or if you simply are wary of doing the Windows 10 update yourself we can complete the download & setup for you. Call your local Computer Troubleshooters today for Windows 10 support & advice.