Our Rates

At Computer Troubleshooters, we pride ourselves on the outstanding level of customer service that we give.  No job is too big or too small – and we are more than happy to explain things in friendly non-technical terms, taking the time needed to ensure you are happy with the service we provide.

More importantly, all Computer Troubleshooters Technicians are qualified Technicians.  We have the skills and knowledge required by the software providers and industry leaders to carry out our work to the highest standard.  When choosing your IT Professional, do not be afraid to ask for their qualifications and see proof if necessary.  You wouldn’t choose a Lawyer or Doctor without qualifications, so don’t trust your computer with an unqualified cowboy!

Rates

Home User Onsite Rates: 

$128 per hour – minimum charge 1 hour, maximum charge 3 hours

If the job is finished in less than an hour, our technician can optimise your system and spend the rest of the hour ensuring your equipment is running at its best performance.

Some jobs may require the PC to be taken to our workshop for more extensive repairs, and will be recommended on a case by case basis.

 

Business Onsite Rates:

$149 inc GST per hour – minimum charge 1 hour, maximum charge 5 hours per 8 hour day.

Managed Services Clients receive a 15% discount on all onsite work.  If you would like to know more about our Managed Service plans please contact us or have a look here.

 

Workshop Rates: 

Having the work completed in our workshop is recommended for most jobs, especially Malware and Virus removal.  This is due to the extensive checks that we run on the computers which can take between 6 – 8 hours to complete, and then we carry out further testing to ensure the problem is fully resolved. 

Part of the workshop process is making sure that your PC is completely up to date with updates from Microsoft and other manufacturers, and has Malware and Antivirus protection installed.

Standard Turnaround:(Two Business Days) $149 including pick up and drop off.

Priority Turnaround (Next Business Day): $179 including pick up and drop off.

Advanced Workshop Repairs (Operating System Reinstalls) $199 including pick up and drop off.

 

Contact Computer Troubleshooters to speak with our friendly Technicians

07 3118 5572 or support@ctswindsor.com.au